Privacy Policy

This policy outlines how Bantaba House (“we”, “us”, “our”), Rowington Close, London W2 5TF, uses your personal data when you visit bantabahouse.co.uk or interact with us in any other way. We are committed to ensuring the privacy and security of your information is maintained. We therefore have strict guidelines in place to ensure that your data is handled in a fair, transparent and legally compliant way.

As well as detailing what information we collect from you, this policy explains how and when that information is used, how we ensure your privacy, your legal rights relating to personal data, and your right to instruct us to limit the use of your data at any time.

Depending on how you interact with us, this may include:

• Your name.
• Your contact details, including your email address and telephone number.
• Reservation details, including the date, time, party size, occasion, and any dietary requirements, accessibility needs or other notes you choose to share with us.
• The content of any message you send us through our contact form or by email or phone.
• Your email address if you subscribe to our newsletter.
• Records of correspondence between you and Bantaba House, including booking enquiries.
• Basic browsing activity on our website, such as pages visited, collected only where needed to operate and secure the site.

This list is not exhaustive and there may be occasions where it is necessary to collect additional information from you. In this event, we will request it in advance of collection.

We may collect information from you when:

• You submit a reservation request through our website.
• You send us a message using our contact form.
• You sign up to our newsletter on our website.
• You make an enquiry by email, phone or social media.
• You visit us online.

Our website and reservation system are not intended for use by those under the age of 16. We therefore do not intentionally collect personal data from minors. We respectfully ask our guests not to submit information, through any channel, regarding minors.

By collecting guest information, we are able to:

• Manage and confirm your reservations.
• Communicate with you to provide customer service support and respond to your enquiries.
• Send you news, events, weekly specials and promotions where you have asked us to.
• Adapt what we offer based on our understanding of our guests.
• Verify identity and detect or prevent fraudulent and criminal activity.
• Gain feedback from our guests about their experience.

We may also, where we have a legal right or duty to do so, use or disclose information. An example of this would be requests from local authorities or police in relation to an investigation.

You have an explicit right to opt in to marketing communications, and you always maintain the right to opt out of receiving them. This can be done in one of the following ways:

• Selecting the ‘unsubscribe’ link contained in any marketing email you receive from us.
• Contacting us using the details on our contact page.

Bantaba House will never sell or rent your personal data to third parties. We may, however, need to share your personally identifiable or anonymised data with selected partners including IT service providers such as hosting companies, database and notification providers, and payment or communication tools that help us run our business (referred to as ‘service partners’ in the remainder of this document). Our website is built on Google Firebase services for hosting, data storage and notifications.

In all cases, we will only allow service partners to handle your personal data when we are satisfied of their compliance with data protection and security controls. Sharing of data with service partners only occurs for the purpose of providing services to Bantaba House and to you.

There may also be occasions when we are legally obligated to share your information with third parties beyond service partners. These may include:

• Government bodies;
• Insurers;
• Law enforcement agents;
• Other legal agents, where a legal obligation necessitates this;
• For the purpose of the prevention of fraud or other criminal acts and the prosecution of offenders;
• For the protection of our guests and employees.

Bantaba House is committed to ensuring that the personal data provided to us is secure. We take reasonable precautions to protect your personal information from loss or misuse, including restricting access to reservation and enquiry records to authorised team members only.

Information stored with your permission will only be kept for as long as is necessary for the purposes set out in this policy. As a general rule, we will store your data for a maximum of 5 years after your last transaction or interaction with us (for example a reservation, enquiry or response to a marketing communication), unless we are required to keep it longer for legal compliance reasons, in which case it will be anonymised. You can also ask us to delete your information at any time.

To ensure that our use of your personal information always complies with the General Data Protection Regulation (GDPR), processing must fall under at least one of the specific lawful reasons set out in the GDPR. Such reasons would include:

• Where information is necessary to assist in the provision or payment of goods and services.
• Compliance with other legal obligations, as set out in this policy.
• Protecting guests, colleagues and other individuals and maintaining their safety and welfare.

You have the following rights in regards to personal data held by Bantaba House:

• The right to be informed about any personal data that we hold about you.
• The right of access, update and rectification of any out-of-date or incorrect personal data that we hold about you.
• The right to erase or restrict processing of your personal data that we hold, either in certain databases (for example marketing communications) or deleted entirely from our records. Such requests should be made to admin@bantabahouse.co.uk.
• The right to request and receive any personal data in a structured, commonly used and machine-readable format.
• The right to object to the processing of personal data for any automated direct marketing, profiling or any other legitimate purposes.

If you wish to exercise any of the above rights, or make a complaint about the way in which you feel your data has been handled or utilised, you may do so by writing to us at admin@bantabahouse.co.uk.

Our website uses only essential cookies and browser local storage to make the site work, remember your preferences and improve your experience. We do not use advertising or third-party tracking cookies.

When you make a reservation, your booking details may be saved locally on your own device so we can show you your recent bookings. This information stays on your device unless you clear your browser storage. You can choose to accept or decline cookies through your browser settings; most browsers automatically accept them, but you can usually modify your settings to decline them if you prefer. This may prevent you from taking full advantage of the website.

To ensure that you are always aware of how we use your personal information, we will update this Privacy Policy from time to time to reflect any changes in our use of your personal information. Changes may also be made in response to legal requirements. We encourage you to review this policy from time to time to keep your knowledge of how we use your data up to date.

If you have any questions about how Bantaba House uses your personal data that are not answered here, please:

• Email us: admin@bantabahouse.co.uk
• Call us on +44 7776 969 026
• Write to us: Bantaba House, Rowington Close, London W2 5TF